• Home
• About Us
• Our Services
  • Money Transfer Services
  • Payment Services
  • Governmental Services
• Become an Agent
• Our Locations
• Contact Us
• FAQs

Hamburger Toggle Menu

Terms & Conditions

1.Introduction
The following terms and conditions apply exclusively to MOL APP services, including MOL Wallet-to-Wallet transfers, MOL Wallet-to-Individual transfers, cash-in and cash-out transactions, third-party business payments, and government bill payments. Cash-in and cash-out transactions can be completed through MOL agents and branches across Lebanon. Different limits may apply to the amounts sent, received, or withdrawn using the MOL APP.
MOL Wallet-to-Wallet and MOL Wallet-to-Individual transfers are processed immediately, except in cases where compliance checks are required. Third-party business payment services and government bill payments made via the MOL APP follow the same operational terms and conditions as other eWallet services.
All transactions are subject to the following conditions:
1. Users must provide valid proof of identity and the following transaction details as required by MOL APP: a. The Local Transaction Number (LTN) b. Account holder’s name or Sender’s name c. Approximate transaction amount d. Any other specific information or conditions required by MOL APP.
2. Transactions may be processed even if minor errors are present in the submitted forms or details.
3. MOL agents and branches are not obligated to verify or cross-reference information between forms submitted for transfers, cash-ins, or cash-outs.
By using MOL APP services, including associated payment services, users agree to comply with these terms and conditions.
2.Information Collection and Use
To provide you with the best possible service, we may request certain personal information. Please note that this information is stored solely on your device and not directly collected by us.
We utilize third-party services that may collect data for identification purposes. We recommend reviewing their privacy policies for further details.
When opening an account, making a transaction, or interacting with customer support at MOL S.A.L., you will need to provide personal information, such as your name, email address, phone number, date of birth, address, passport, ID cards, proof of address, and financial statements. This information is essential for providing services like money transfers and improving our service delivery.
MOL S.A.L. may disclose your information to regulatory authorities if required by law and share it with third-party service providers assisting our services, including payment processors and fraud prevention services. MOL S.A.L. employs encryption, security protocols, and established procedures to manage suspected data breaches, ensuring the secure handling of your personal information.

3. INDEMNIFICATION
You agree to indemnify and hold harmless MOL S.A.L., its affiliated companies, agents, and partners from any claims, liabilities, costs, losses, damages, judgments, expenses, and fees (including attorney fees) arising from your use of the MOL S.A.L. website, mobile application, and account, or related to illegal activities or breaches of these terms.
MOL S.A.L. reserves the right to assume exclusive control and defense of any claims, and you agree to fully cooperate with MOL S.A.L. in asserting any available defenses.
You affirm your use of our services complies with applicable laws, including those concerning money laundering, terrorist financing, illegal gambling, support for terrorism, or fraud. MOL S.A.L. reserves the right to modify or discontinue services without prior notice.
4. TERMS OF USE FOR MOL APP ACCOUNT
• Convenience: The account allows you to utilize the online features of the MOL S.A.L. app. To register and activate your account, you must complete the online registration form available on the mobile application.
• By creating an account and saving information, you expressly consent to:
1. Providing MOL S.A.L. with accurate, current, and complete information.
2. MOL S.A.L. sending notifications to your account regarding selected personal dues, such as mechanic dues, late dues, speed tickets, and parking meter violations.
3. MOL S.A.L. occasionally contacting you via telephone, email, mobile application, or other methods with news, updates, offers, services, promotions, and communications related to MOL S.A.L., its partners, affiliates, or other entities.
• Information provided will be stored and accessible each time you log in using your registered username and password.
• Your account username and password are confidential and must not be shared with third parties. You acknowledge your account is personal and agree not to grant access to others. Notify MOL S.A.L. immediately of any unauthorized access or use of your account or security breaches.
• You may modify, amend, or update your provided information and selected notifications at any time.

 

5. INTELLECTUAL PROPERTY
• Content of the MOL S.A.L. website and mobile application, including text, graphics, links, buttons, and images, as well as copyrights, trademarks, trade names, service marks, logos, products, and service names owned by MOL S.A.L., remain the exclusive property of MOL S.A.L. All other intellectual property rights, including trademarks, trade names, logos, and images referenced, belong to their respective owners.
• Unauthorized use, copying, or reproduction of intellectual property on the MOL S.A.L. website and mobile application without prior written permission from MOL S.A.L. or the respective owner is strictly prohibited.